Return policy

1. Eligibility

  • Return thermos cups/ceramic cups within 14 days of delivery.
  • Items must be unused, unbroken, and in original packaging.
  • Customized products are non-returnable.

2. Return Process

  1. Email support@onlineclothingus.com with your order number and reason for return.
  2. Wait for our confirmation (within 2 business days) to get return instructions.
  3. Ship the item to our address (see below) with tracking.

3. Return Shipping

You cover return shipping costs. We don’t refund original shipping fees.

4. Refunds

  • We process refunds within 7 business days of receiving your return.
  • Refunds go back to your original payment method.

5. Damaged/Defective Items

  • Report damaged/defective products within 3 days of delivery.
  • Provide photos of the item and packaging.
  • We’ll offer a full refund or replacement (no return shipping cost for you).

6. Contact Us

  • Address: 90 16 allees, P.Sabatier, Toulouse, Occitanie 98438
  • Phone: +33757214392
  • Email: support@onlineclothingus.com