Shipping policy

1. Shipping Coverage

We ship thermos cups and ceramic cups to France only.

2. Order Processing

Orders are processed within 2 business days after payment confirmation.

3. Delivery Times

  • Standard delivery: 3-7 business days after processing.
  • Delivery times may vary due to location or postal delays.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and order weight.

5. Tracking

You’ll receive a tracking number via email once your order ships. Use it to track delivery status.

6. Missing or Damaged Orders

Contact us within 3 days of expected delivery if your order is missing or damaged. Provide photos and order details for assistance.

7. Contact Us

  • Address: 90 16 allees, P.Sabatier, Toulouse, Occitanie 98438
  • Phone: +33757214392
  • Email: support@onlineclothingus.com