Return policy
1. Eligibility
- Return thermos cups/ceramic cups within 14 days of delivery.
- Items must be unused, unbroken, and in original packaging.
- Customized products are non-returnable.
2. Return Process
- Email support@onlineclothingus.com with your order number and reason for return.
- Wait for our confirmation (within 2 business days) to get return instructions.
- Ship the item to our address (see below) with tracking.
3. Return Shipping
You cover return shipping costs. We don’t refund original shipping fees.
4. Refunds
- We process refunds within 7 business days of receiving your return.
- Refunds go back to your original payment method.
5. Damaged/Defective Items
- Report damaged/defective products within 3 days of delivery.
- Provide photos of the item and packaging.
- We’ll offer a full refund or replacement (no return shipping cost for you).
6. Contact Us
- Address: 90 16 allees, P.Sabatier, Toulouse, Occitanie 98438
- Phone: +33757214392
- Email: support@onlineclothingus.com